The French Design Company : Terms of services

This is our agreement with you concerning your purchase of household furnishings from us. This agreement cannot be changed except by a written agreement signed by you and us.

REFUND POLICY

Showroom purchase: 

You may receive a total refund of any monies for furnishings purchased in our showrooms, only if you cancel the sale within 48 hours of the date of purchase. If you charge your purchase, we will credit your charge account. All other refunds will be made by check and mailed from our main office. If you do not cancel the sale within 48 hours, only 80% of the purchase price will be refunded to you. If you change your mind and wish to cancel an order within 48 hours, we will be able to confirm cancellation without penalty. No refunds are available and sales cannot be cancelled after merchandise has been delivered.

Online purchase:

Online customers have the ability to return a purchase within 48 hours of delivery if the merchandise was not as expected. Refunds will be for the amount of merchandise and tax, but not the delivery charge. No refunds or returns on merchandise after 48 hours of delivery.

For purchases made in one of our showrooms, please contact the appropriate showroom to receive a return authorization. If you purchased online, our Online Support Staff will issue you a Return Number for your reference and give you any further instructions for returning your merchandise. You are responsible for returning the furniture in the condition that it was delivered. Please do not make returns without first contacting customer service. Make sure you already have obtained a Refund Number prior to returning. Please include your original sales order. Returns may take up to 20 days to process. This means that the credit for your item returned will appear in your account within 20 days. 

At any time after the purchase, we can correct mistakes in pricing or arithmetic made in computing your purchase price.

You must make any change of the delivery address or change in the order either in person or by telephone and the change will be binding only if we confirm the change before delivery. Changes may delay delivery date.

Merchandise sold AS IS will not be eligible for exchange, allowance, refund or service. All AS IS sales are FINAL. Merchandise sold "AS IS" is sold without any express or implied warranties of any type.

If we have to pay any monies or hire an attorney to collect payment from you we can recover from you all of our collection costs including the fees of our attorney.

Prices for merchandise shown online are only valid for delivery in the continental United States.

ERRORS ON OUR SITE

 Prices and availability of products and services are subject to change without notice.

Errors will be corrected where discovered, and The French Design Company reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, The French Design Company will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Online customers have the ability to return a purchase within 48 hours of delivery if the merchandise was not as expected. Refunds will be for the amount of merchandise and tax, but not the delivery charge. No refunds or returns on merchandise after 48 hours of delivery.